If you are trying to log in via landline internet (cable or WLAN):
Please check with your IT service provider if the necessary ports are enabled in your firewall.
The ports and technical description can be found at https://medcast.cloud.
(Your personal login data can be found on your delivery receipt).
To check if it is firewall restriction, you can try to connect to the Internet via the hotspot of a cell phone. If it works this way, the error is most likely due to a restrictive firewall and an activation via the IT service provider is necessary.
If you are trying to log in via the mobile network:
- Keep trying the suggested solutions in the previous webpage.